Shipping and Delivery
How We Determine Your Shipping Dates
Frozen Food Orders placed by 12:00 PM CT (Noon) Friday will ship the following week.
Live Food Orders placed by 3:00 PM CT will ship the same day, Monday thru Thursday. Live Food Orders placed after 3:00 PM CT Thursday will ship Monday. Live Food Orders placed Friday, Saturday and Sunday will ship Monday.
Other Food and Supply Orders will ship the following business day.
Once your order has shipped, you will receive an email containing your tracking information.
Frozen Food Shipments
Free nationwide FedEx Ground shipping on all frozen food orders totaling $99 or more!
Our courier of choice for Frozen Food shipments will be FedEx, UPS is available upon request although the shipping rate may differ. We ship Frozen Foods to Alaska and Hawaii although we are unable to ship to Guam, Puerto Rico, Canada or the Virgin Islands. All packages are shipped without a signature required. We are able to ship Frozen Food orders in a discreet box labeled frozen meat by choosing this option when placing your order. All Frozen Foods are packaged in insulated boxes and dry ice is used to guarantee frozen delivery.
Handling Dry Ice
At a temperature of -109º F, dry ice is a skin irritant and it is crucial that you use gloves to handle it. Avoid contact with skin, mouth, eyes and clothing as severe frostbite or burns may result. Dry ice is harmful if eaten or swallowed. Dry ice produces carbon dioxide gas as it sublimates (melts). Do not place dry ice in air-tight containers as they may explode. Only use dry ice in open or well ventilated areas, as use in poorly ventilated areas can result in a lack of oxygen (suffocation) causing serious injury or death.
Live Food Shipments
Freight on buyer / Evansville, IN. UPS is our exclusive Live Foods carrier, we are unable to ship Live Food Orders via FedEx. The cost for all shipments depends on the weight of the entire shipment and your location and must therefore be calculated by us and paid for in advance. We ship live foods to Alaska, although we are unable to ship to Hawaii, Guam, Puerto Rico, Canada or the Virgin Islands. We are unable to ship Live Food orders in a discreet box due to utilizing a screened box for necessary ventilation. All Live Foods are guaranteed to arrive alive and are accompanied by a 72 hour health guarantee except for items shipped to areas with temperatures below 10°F or above 100°F.
Other Food and Supplies Shipments
Freight on buyer / Evansville, IN. Our courier of choice for Other Food and Supply shipments will be FedEx, UPS is available upon request although the shipping rate may differ. The cost for all shipments depends on the weight of the entire shipment and your location and must therefore be calculated by us and paid for in advance. We ship Other Foods and Supplies to Alaska and Hawaii although we are unable to ship to Guam, Puerto Rico, Canada or the Virgin Islands. All packages are shipped without a signature required. We are able to ship Other Food and Supply orders in a discreetly labeled box by requesting this option when placing your order.